Cancellations & Refunds
Payment: The full policy fee must be paid at the time of purchase via our secure payment platform.
Cancellation before travel: If you cancel at least 7 days before your travel period begins, you will receive a full refund.
Refunds are permitted as follows:
100% refund if the Policy email has not been sent.
Cancellation during travel: Once your travel period has started, the policy becomes active and refunds are not available.
No refund if the Service has been used (telemedicine session or doctor visit).
No refund if the customer refuses a doctor who has already been dispatched, or fails to attend a scheduled telemedicine
session.
Our Refund & Cancellation Policy applies and forms part of these Terms; please refer to the dedicated page.
If you have questions about your cancellation, please contact
cancelation@travelmedicalassist.com