1. Who We Are
KS T.M.A. TRAVEL MEDICAL ASSISTANCE LTD (“T.M.A.”, “we”, “us”) is a company registered in Cyprus (HE 469472, T.I.C. 6013375U), with its registered office at 52 Omonias Street, TROODOS COURT, 1st Floor, 3052 Limassol, Cyprus. We provide a Travel Medical Assistance Service including telemedicine access and coordination of licensed doctors for in-person visits.
2. What Data We Collect
We may collect the following categories of personal data:
• Identification data: name, date of birth, passport number (for identity verification).
• Contact data: email address, phone number, accommodation details.
• Payment data: processed securely by third-party providers (we do not store credit card details).
• Health information: medical symptoms and history voluntarily shared for telemedicine or coordination purposes.
3. How We Use Your Data
We process your data for the following purposes:
• To provide the Service (telemedicine access, doctor coordination).
• To verify identity and prevent fraud.
• To manage payments and issue Policy documentation.
• To comply with legal obligations (e.g., accounting, taxation).
• To improve our services and maintain security.
4. Legal Basis for Processing
We rely on:
• Contractual necessity (providing the purchased Service).
• Consent (processing of health-related information).
• Legitimate interests (fraud prevention, service improvement).
• Legal obligations (tax and accounting requirements).
5. Data Sharing
We may share your data only with:
• Licensed telemedicine providers and doctors for medical services.
• Payment processors (Stripe, PayPal, banks).
• Legal and regulatory authorities when required by law.
• IT service providers for secure hosting and communications.
We never sell your data.
6. International Transfers
Your data may be shared with providers in different countries. In such cases, we ensure adequate safeguards, such as EU Standard Contractual Clauses, to protect your data.
7. Data Retention
• Policy and contact data: retained for 5 years (accounting/legal).
• Health information: retained for the minimum necessary period, normally not longer than 12 months, unless longer retention is required by law.
• Payment data: not stored by T.M.A., only by secure payment processors.
8. Your Rights
You have the right to:
• Access, correct, or delete your personal data.
• Withdraw consent for processing health data.
• Restrict or object to processing in certain cases.
• Data portability (receive your data in a machine-readable format).
• File a complaint with the Cyprus Data Protection Commissioner.
9. Security
We implement technical and organizational measures (encryption, restricted access, secure servers) to protect your data from unauthorized access or disclosure.
10. Contact Information
For privacy inquiries or to exercise your rights, please contact:
Email: info@travelmedicalassist.com
Tel: +30 216 900 3333
Address: 52 Omonias Street, TROODOS COURT, 1st Floor, 3052 Limassol, Cyprus