Frequently Asked Questions (FAQ)
Find quick answers about your Safe Trip Policy. Use the search to filter questions, or browse by category below.
Real Travel Scenarios & Fears
What if my child gets sick in a hotel at night while we’re traveling?
That’s exactly why T.M.A. exists. You can call a doctor online, 24/7, right from your hotel
room. If needed, a local doctor comes to your door—usually within an hour. No stress, no
language barriers, just real help when you need it most
What if I have a panic attack while abroad?
Don’t panic alone. Open your T.M.A. plan email and connect to a real doctor immediately.
They’ll calm you down, guide you step by step, and tell you exactly what to do next. You’re never alone with T.M.A.
What if I get sick in a foreign country where I don’t understand the healthcare system or language?
Being sick abroad is scary enough — not knowing how the local healthcare system works
(or how to communicate) makes it worse. With T.M.A., you won’t have to figure it out
alone. Our doctors speak your language and guide you through everything, handling all the
details from the first call to finding a local pharmacy.
What if my elderly parent feels dizzy during a trip?
You don’t have to frantically search for a hospital or worry about what to do. Just contact
T.M.A., and a doctor will speak with them right away and can even come out to their hotel
or Airbnb if needed. It’s like having a family doctor traveling with them, giving you both
peace of mind.
What if I get food poisoning while traveling?
It happens all the time. Instead of trying to Google what to do (in another language), just call
T.M.A. A real doctor will assess your symptoms and tell you if you need medicine or an in
person visit. It’s fast, reassuring, and skips the confusion of foreign healthcare.
How T.M.A. Works
How do I reach a doctor when I need help abroad?
It’s super easy. Just tap the link in your T.M.A. email (or app) and you’ll be connected to a
licensed doctor within minutes (usually under 15 minutes!). It works anytime, anywhere.
You can have a video call or phone call with a doctor immediately and if you need in-person
care, they can dispatch a local doctor right to your location.
Can I choose between a video call and an in-person visit?
Yes! You can start with a video consultation for immediate advice. If the issue requires
hands-on care, T.M.A. will send a qualified local doctor straight to your hotel, Airbnb, or
wherever you’re staying. You get the help you need in the format you’re most comfortable
with.
Who are the doctors behind T.M.A.?
Your T.M.A. plan must be purchased before you travel. It’s a pre-travel protection service – not
something you buy after an emergency happens. Once you’re on your trip, your plan is already
active and ready to connect you to a doctor instantly, wherever you are.
When should I purchase my T.M.A. plan?
Your T.M.A. plan must be purchased before you travel. It’s a pre-travel protection service — not
something you buy after an emergency happens. Once you’re on your trip, your plan is already
active and ready to connect you to a doctor instantly, wherever you are.
How do I pay for a doctor visit abroad if I need one?
Telemedicine calls through T.M.A. are free with your plan. If you need a doctor to come to
you in person, you’ll know the cost upfront and pay securely online through the T.M.A.
system. There are no surprise charges and no hassle with local currency – you see the price,
approve it, and we handle the rest. No hidden fees, no stress
Travel Insurance vs. T.M.A
I already have travel insurance. Why do I need T.M.A. as well?
Travel insurance is great for covering expenses after something happens, but it won’t get
you immediate help in the moment. Insurance might reimburse your hospital bills later, but
it won’t send a doctor to your hotel at midnight. T.M.A. fills that gap by providing real-time
medical assistance when and where you need it. Think of it this way: Insurance pays bills.
T.M.A. sends doctors. When you’re scared and sick far from home, having a real doctor by
your side beats dealing with paperwork later on.
Does T.M.A. replace travel insurance, or do I need both?
T.M.A. doesn’t replace your travel insurance – it complements it. Travel insurance is your financial safety net for big expenses and emergency evacuation if needed. T.M.A. is your on-the-ground medical team for immediate care. We handle the urgent health issues and get you a doctor right away, while your insurance handles the costs in the background. We actually work with many travel insurers, and our medical reports can help with your insurance claims. So for complete protection, it’s best to have both: insurance for the bills and T.M.A. for the actual help.
Trust & Human Connection
Is T.M.A. run by real people, or is it an AI bot service?
100% real people. When you reach out to T.M.A., you’ll be talking to a real human doctor
or a member of our support team, every time. No chatbots, no automated scripts. We know
that when you’re scared or not feeling well, a caring human voice makes all the difference.
Our team is there 24/7 to listen, comfort, and help you right away, just like a good friend
who happens to be a medical professional.
Can I buy a T.M.A. plan for someone I love (like my parent or child)?
Absolutely. In fact, many of our clients purchase T.M.A. for their family members or friends
who travel frequently. Daughters buy plans for their elderly parents’ big trip, moms get it for
kids studying abroad, friends gift it to each other. It’s one of the most thoughtful gifts you
can give the gift of safety and peace of mind. You’ll know your loved one has 24/7 access
to help, which means you can worry less too.
What makes T.M.A. different from any other service out there?
It’s our blend of global reach, instant support, and genuine human care that truly sets us
apart. T.M.A. is available 24/7 in over 120 countries, with no age limits, no medical
exclusions, and no tedious questionnaires needed to sign up. Unlike traditional travel
insurance or assistance hotlines, we focus on delivering real help in real time not just
covering bills. In short, we don’t just sell a policy; we provide peace of mind and real
human support wherever you are. When you travel with T.M.A., you have an entire
network of doctors and care coordinators ready to step in and solve your problem, anytime,
anywhere
Protect your trip today — Buy My Safe Trip Policy Now
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